Get 10% Off Your First Order – Join Now! 🎉
Free global Shipping Over $100 💸
Worldwide Shipping 🌍
Get 10% Off Your First Order – Join Now! 🎉
Free global Shipping Over $100 💸
Worldwide Shipping 🌍
Get 10% Off Your First Order – Join Now! 🎉
Free global Shipping Over $100 💸
Worldwide Shipping 🌍
Get 10% Off Your First Order – Join Now! 🎉
Free global Shipping Over $100 💸
Worldwide Shipping 🌍
Get 10% Off Your First Order – Join Now! 🎉
Free global Shipping Over $100 💸
Worldwide Shipping 🌍
Get 10% Off Your First Order – Join Now! 🎉
Free global Shipping Over $100 💸
Worldwide Shipping 🌍
Holakits FAQs cover shipping, free delivery, returns, rewards, payment methods, and beginner-friendly kit guides. Find answers fast.
Start here! All you need to know about shipping, discounts, and your rewards. ✨
Yes! To celebrate our grand opening, all orders with a post-discount total over $100 (inclusive) and under 5kg qualify for free worldwide shipping. The free shipping covers over 40 major countries and regions we currently ship to, with the exception of certain remote areas. Checkout more information on Shipping Policy page.
No, it isn’t. The tax amount is calculated separately and does not count towards the free shipping minimum.
Any customs duties, import taxes, or other fees charged by the destination country/region are the responsibility of the customer.
Yes, you can check out as a guest. However, we highly recommend creating an account to enjoy a seamless shopping experience. With a guest checkout, you will be unable to track your order status or access shipping updates on our website after payment. Please also note that all promotional discounts and loyalty points are exclusive to registered members.
Coupons, discount vouchers, and points can currently be used concurrently. Points are valid indefinitely, while coupons and discount vouchers are typically valid for 30 days and will not be reissued upon expiration.
Each coupon code obtained by a registered user is for personal use only and cannot be transferred to others. Promotional activities are exclusively available to registered users.
Coupon codes require activation to take effect. If not activated, the shopping cart will calculate the order based on the original price.
1. Activate at Checkout:
Click on the prompt at the top of the checkout page that says: “You have Hola Points earned choose your rewards Click Here” → In the pop-up window, navigate to the “MY HOLA REWARDS” section and select “Coupons” → Choose your desired coupon and click “Apply Coupon”.
2. Quick Shortcut Activation:
Click on the “My Rewards” tab located in the bottom-left corner of any page → Click on “My Hola Rewards” → Select “Coupons” → Choose your desired coupon and click “Apply”.
Yes, as long as your order has not yet reached Shipped status. Please contact us via email with your updated address. Once we confirm the change via email, we’ll update it for you.
Of course! Once your order is confirmed, our system will automatically send the invoice to your email. You can find it in your email account.
Yes—newly registered customers enjoy 10% off their entire order (excluding sale items).
Yes. You’ll earn 1 point for every $1 spent, and 100 points can be redeemed for $1 off your next purchase. To celebrate our grand opening, we’re giving an extra 100 bonus points for your very first order.
Once you have registered and logged in, you can find your available coupons in the following places:
We accept the following payment methods:
Installment payments are not supported at the moment.
📦 Follow your order’s journey! Check supported countries, shipping rates, and tracking info. ✈️
We currently ship to: the United States, Canada, United Kingdom, Denmark, Norway, Sweden, Finland, Netherlands, Ireland, Belgium, France, Poland, Germany, Switzerland, Czech Republic, Slovakia, Hungary, Austria, Greece, Italy, Spain, Portugal, Slovenia, Croatia, Romania, Bulgaria, Cyprus, Brazil, Mexico, Peru, United Arab Emirates, Saudi Arabia, Qatar, Turkey, Japan, South Korea, Singapore, Thailand, Malaysia, Israel, Macao, Taiwan, Hong Kong, New Zealand, and Australia.
Brazil, South Africa, Cyprus, Ghana, Uganda, Egypt, Morocco, Azerbaijan, and certain remote areas in Australia are not eligible for free shipping. To check if your address qualifies for free shipping, please enter your shipping address at checkout — the system will automatically display whether free shipping applies.
If you are unable to enter or modify your address successfully, it typically indicates that shipping is not available to your area, or your postal code is not yet fully supported in our system. We welcome you to contact us by email so we can update our records.
For non-custom and non-preorder items, please allow 1–5 business days for order processing, though in most cases we ship within 1–2 days. During periods of high demand, processing times may be longer due to our small team size.
We use standard shipping by default. Once your order is prepared and dispatched, most countries and regions we serve will receive their package within 6–12 business days.
Shipping costs are based on the actual weight of your order and may vary according to our logistics provider’s latest rates.
After your order has been shipped, you will receive a “Order Shipped” notification email containing your tracking number and a tracking link. This notification will be sent to the email address you provided during order placement. You can also check your order status anytime on the Track Your Order page by entering your order ID and billing email.
Our promise to you: clear info on returns, exchanges, and support for any issues. 🤲
Absolutely. If you’re not satisfied with your order, you may request a return or exchange as long as the item is unopened (customized products are excluded). For full details, please refer to our Return & Refund Policy.
We’ll send you a replacement at no cost—you won’t need to pay a thing.
If there’s a serious quality issue, we’ll replace your item for free.
For returns or exchanges not related to a serious quality issue, the buyer is responsible for both the return shipping cost and the original shipping cost. The original shipping fee will be based on the amount shown in your order. If needed, we can provide a scanned receipt from our shipping provider.
It depends on the reason for the return or exchange. Please see our Return & Refund Policy for detailed terms.
Your universal guide: Find answers on kit differences, tool use, and how to personalize your project. 💝
All video tutorials for every HolaKits collection are available on our YouTube channel. If you have any questions, just reach out to our Hola Assistant for support. You can leave us a message via email or WhatsApp—we’ll get back to you as soon as possible, usually within 12 hours.
The main differences are difficulty level and type of yarn. Generally:
Common hoop materials include plastic, bamboo, silicone, and wood:
If you already have the matching punch needle, a Refill Kit is enough. For multiple kits in the same series that use the same punch needle, you only need one Full Kit—choose Refill Kits for the rest. If you’ve purchased a matching punch needle before, the Refill Kit is also the more eco-friendly choice.
You can find the details in the “What’s in your kit” section on the product page. You can also see the information in the product detail images within each product gallery.
No. Each product’s tools may vary. Please refer to the product description and the accessory images for details.
Please check out our blog post: “A Beginner’s Guide: How to Use Every Tool in Your Punch Needle Kit”.
Our current collection mainly includes abstract, Fauvist, and fresh styles. We also categorize products by color palette, pattern, and design elements, so you can quickly find what you love. Use the filter bar to select according to your personal taste.
Yes! Each kit comes with a printed instruction booklet explaining every step in detail. Most beginners can get started within 5 minutes. The booklet also includes a QR code for video tutorials—just scan to watch. If the printed guide doesn’t cover the exact product you bought, scan the QR code for the digital version.
Our pattern lines are printed with water-soluble ink.
Super easy! Just pull out the yarn and use the pen tip to gently lift the fabric fibers back into place. We actually encourage happy accidents. Once you master the basics, you can ditch the guide and create your own colors and stitch paths for a truly personal work of art.
All products in the Easy & Relaxing section are suitable for children aged 10 and above. Please ensure adult supervision to avoid accidents.
We’re currently developing customizable designs—stay tuned for updates!
Specially designed for craft beginners! The simplest and quickest way to start your punch needle journey. 🧶
We highly recommend our hoop kits for those who have never tried punch needle before or are complete beginners in crafting. The patterns are relatively simple, the difficulty is low, and the price is budget-friendly.
It depends on the complexity. For simpler designs without tricky color changes or mixed techniques, beginners can usually finish in around 3 hours.
Common hoop materials include plastic, bamboo, silicone, and wood:
Wood: Good grip, smooth joints, comfortable to use, and can also serve as a display frame without deforming over time.
Plastic: Lowest friction, fabric slips easily.
Bamboo: Similar friction to wood, but joints may have splinters.
Silicone: Flexible and easy to secure fabric, but may discolor, harden, or break over time.
Create instant wall art! Learn about our pre-stretched canvases and ready-to-hang frames for a gallery look. 🖼️
No. All Wall Art Kit products come with the printed fabric pre-stretched and stapled onto the wooden frame. You won’t need to draw the pattern, assemble the frame, or staple the fabric yourself. Just unpack your kit and start enjoying the fun of punch needle right away.
The inner frame is made from high-quality pine wood, so your finished work can be hung directly. If you’d like a more polished look or want dust protection, you can add an outer frame.
Select an oil painting frame that matches the length, width, and thickness of the inner frame. Make sure the inner dimensions of the outer frame match the product size listed in our product description. For convenience, we also offer matching outer frames in the Supplies section of our store—making it an easier and worry-free option.
Craft cozy, functional art! Your guide to skills, materials (cover included), and care for pillow kits. 🛋️
If you’ve never done any kind of handcraft before, we don’t recommend starting with this product—since the finished piece requires sewing the embroidered front to the backing fabric. However, if you’ve ever sewn or mended clothes before, go ahead! The punch needle technique will be a piece of cake for you.
No. All Pillow Kit products come with the printed fabric pre-stretched and stapled onto the wooden frame. You won’t need to draw the pattern, assemble the frame, or staple the fabric yourself. Just unpack your kit and start enjoying the fun of punch needle right away.
The kit includes only the materials for the pillow cover—no pillow insert is included. We recommend choosing an insert that’s 5 cm (2 in) larger than the finished size for a fuller look. For example, for a finished size of 40 × 40 cm, choose a 45 × 45 cm insert. You can also find matching pillow inserts in our Supplies section.
Yes, just follow these care instructions:
You can cut along the edge of the wooden frame with scissors, or use a flathead screwdriver / professional staple remover (available in our Supplies section) to detach it.
You can sew by hand or by machine:
